To our valued customers,

In these rapidly changing times, it is important for us to stay connected and informed more than ever.  Please take a few minutes to hear how everyone at London Drugs is working to support you and our communities during this time.

From our London Drugs family to yours,
Stay well and stay safe.

See all of our updates and procedures regarding COVID-19

To our dear patients and customers,

We would like to take just a couple minutes of your time, to let you know what all of us at London Drugs are doing to help keep you and your loved ones, healthy and safe.

Here is an important video message from our General Manager of Pharmacy, and member of London Drugs Executive Committee, Chris Chiew.

From our London Drugs family to yours,

Stay well and stay safe.   

March 24, 2020 –  Starting March 25, London Drugs will roll out to its 82 stores, exclusive shopping for all healthcare workers and first responders during the last hour of the store’s opening, between 8-9 pm daily Monday to Saturday and 7-8 pm Sunday.*

*As store operating hours can change, please check your local store hours of operation

“We are offering frontline workers a dedicated time to get their shopping done as easy and as stress-free as possible. They often work long shifts and many stores are closed by the time they are off their day shifts,” said Clint Mahlman, London Drugs president and chief operating officer. “We know it is a stressful time for those working on the frontline of this health crisis and it is imperative we do everything we can to help these individuals stay healthy and take care of them as best we can.”
The dedicated shopping hour is for first responders including firefighters, police officers, ambulance paramedics, active military personnel and frontline healthcare workers including hospital staff, care home staff, medical centre employees and pharmacists.

In order to gain entry in the store, our first responders and health care workers will be asked to show Employer ID or credentials from their place of work.

“From pharmacists to hospital staff, paramedics, nursing home employees and volunteers, we applaud all of your heroic work to care for people under these very trying times,” said Mahlman.

March 19, 2020 – We know that governments are asking for pharmacies and grocery stores to remain open to the public at this time, due to our critical role in keeping people fed and well and healthy in this crisis. London Drugs and its staff are rallying to support the governments and our communities’ needs, doing our very best under trying circumstances.

Beginning on Monday, March 23rd, all London Drugs stores in Western Canada will be open only to seniors and people with disabilities from 8 am to 9 am Monday to Friday. We will also be closing during the week at 9 pm. For now, it will be regular store hours on the weekends.*

*As store operating hours can change, please check your local store hours of operation

Further to dedicated shopping times for our seniors, London Drugs has set up a dedicated resource to help seniors on a one-on-one basis. Caregivers and family members can email SupportSeniors@LondonDrugs.com if they know of a family member who might be isolated and in desperate need of any essential items or medications. Full information can be found at https://www.londondrugs.com/support-seniors.html.

“We are all finding ways to adjust to our new realities and what is critical is that we all do our part to help each other stay as healthy and safe as possible,” said Clint Mahlman, London Drugs president and chief operating officer. “In our London Drugs stores we have implemented even more rigorous standards on everything from sanitation and limiting quantities of essential products. Now, we have dedicated a team of staff to support seniors. This is obviously new for us, and there will be learnings as we do our best to help the most vulnerable. Operationally, things are changing rapidly on how we help our customers; having a direct way to help seniors is one more way we can act on the betterment of our communities.”

London Drugs’ customer care service centre is operating at full capacity and so this email option SupportSeniors@LondonDrugs.com is a new way specifically for seniors to get assistance.

With respect to operating our stores, London Drugs is watching and adhering to the daily updates from all levels of government and our local health authorities. We have a response team comprised of all departments who meet daily to review all of the next steps required to keep staff and our customers, healthy and safe. This includes practicing social distancing and the ways we work and interact in our stores will keep evolving.

“As a health care provider, London Drugs is grateful to all of our staff in all of our stores and at our corporate head office working hard to continue to provide products and services to our patients and customers during these challenging times,” added Mahlman. “Our pharmacy teams and all of our customer service and expert staff are taking the necessary precautions while working to help people go about their daily lives in new ways, while they also adjust to all of the new demands themselves. We applaud our staff for this.”