March 21, 2020 update from Chris Chiew, London Drugs General Manager of Pharmacy, regarding COVID-19

March 21, 2020 update 

Dear valued London Drugs patients and customers,

We are now a couple of weeks in, having made major adjustments to our lives. It is hard to believe how much has changed in such a short time and I hope you are all getting the support you need from family, friends and co-workers, to stay as healthy as possible.  

In my first communication on March 16, I made sure you were aware of the rigorous cleaning and sanitation practices happening at all of our stores and that we were working endlessly to replenish inventory of essential items, as fast as possible. This is still happening, and our top priority continues to be to help our patients and customers remain healthy and safe to the very best of our ability. This includes putting a limit of 2 essential items per customer, to ensure quantities are fair for everyone.

As recommendations from the health authorities evolve rapidly, we continue to introduce new and enhanced safety measures in all of our stores. This includes special shopping hours for seniors and people with disabilities (currently Monday to Friday 8 – 9 am and this may extend to weekends). We may also need to shorten hours in some of our pharmacies to make sure we can continue to operate with the highest efficiencies and safety, while keeping up with unprecedented demands.

When in London Drugs and to assist our customers maintain the recommended social distancing, you will soon see decals on the floors designating the appropriate 2 metre length we should be standing from one another. You will also soon see plexiglass barriers that will go up between our customers and staff. These extra cautious measures are necessary right now. 

Something new we have just started, is a program to help seniors who might be isolated or in desperate need of essential items or medications. If you know of a senior who is in great need, we have a dedicated team of staff who are here to support them. Caregivers and family members can email

I would like to take this time to thank all of our employees. While much of the public is being asked to stay home, our stores are deemed an essential service and so our staff are coming to work, stocking shelves, and filling your prescriptions.  

Also, something positive to share with you. As an industry, grocers and pharmacies are keeping the communication lines open. We are sharing best practices with each other daily, in our efforts to help keep our communities safe.

As a 75-year-old trusted Canadian family company, we look at what all of us are going through and we want to do everything we possibly can, to take care of each other. We will get through this and we are in this together.

Stay safe, stay well.


Important Prescription Refill and Prescription Delivery Information

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