Dear Couponer,
We understand your need to save and stretch your dollars and our coupon stacking program is a great way for us to help with that. Up to now we have been able to support and make this happen. However, we are facing tremendous pressure from manufacturers and we are at risk of losing the stacking program all together. Please help us maintain this program by following these guidelines.
- Respect our legal and ethical responsibility to ensure coupons are accepted properly. Our cashiers have both an ethical and legal responsibility to ensure that coupons are accepted as outlined on each coupon. If you present a coupon that is not eligible for stacking or that cannot be accepted, know that this is not a result of London Drugs being inconsistent in acceptance, but that we are living up to our legal responsibility to accept coupons as per the manufacturers terms and conditions. We cannot and will not tolerate customers who bully or try to intimidate our cashiers into taking coupons. Our cashiers know our policies. Please respect their need to enforce them.
- Read the back of each coupon carefully. We have an excellent relationship with our manufacturers and ensure coupons are accepted as they have outlined on the back of each coupon. We are open with manufacturers that when there is doubt on how the coupon wording is crafted, we will interpret on behalf of our customers.
- Understand vendor stacking policies can be different than our store policies. Many Manufacturers continue to change the language on the coupons in an effort to restrict stacking. This affects our ability to stack coupons – but it is not a change in our policy.
- Be considerate of other customers. We are proud that London Drugs provides an excellent opportunity for couponers to save money but we are equally proud of the shopping experience and service we routinely provide to our customers. Help us serve your needs better by choosing to make your coupon stacking trips to our stores during non-peak hours or discuss with your store manager in advance to ensure the best experience for all.
We welcome you to continue to realize savings through our current couponing practices. Know that the future of our coupon program at London Drugs is highly dependent on your willingness to help us meet our ethical and legal responsibilities to our staff, customers and manufacturers. Please help us share this with the coupon community.
Thank you once again for your support.
Dear London Drugs,
Thank you for the update as to the recent refusal on accepting coupon stacks for certain products. As a consumer who uses coupons to stretch our limited family budget, I do understand your need as the retailer to abide by what the manufacturers request in order for you to be reimbursed for the coupons you allow consumers to use.
My only concern with the recent changes in your acceptance of coupons from consumers is that you are no longer allowing the customer to price match and use a coupon on some products or even to use a coupon on a sale item. Are you asking your customers to then take their coupons to the competition to price match in order to use a single coupon on certain products? Because if I cannot use a coupon on an item because it says it cannot be combined with another 'offer' and you consider your flyer sale price to be an offer then do your override the price at the til to the regular price in order to use a coupon or do you expect the consumer to head to the competition for items such as that?
London Drugs has ALWAYS stated that your coupon policy is separate from your price matching policy. Just because of some pressure from S.C. Johnson and Reckitt Benckiser (Finish) does that mean that you are withdrawing this claim?
Thank you for posting this. I would like to ask that you consider adding limits to the number of sale items people buy. It is very frustrating to go to the store to pick up 1 or 2 of a specific item and there are none left.
We do accept coupons on sale items unless the wording on the coupon clearly states we can't. If the coupon states it 'can't be combined with any other offer' we accept it because the terminology isn't completely clear. If the coupon states 'can't be combined with any other offer, promotion or discount' it is clearly stating don't accept on sale items.