March 22nd, 2012

Coupon Policy Changes

Dear Couponers,

Due to unfortunate circumstances we are forced to announce a change to our approach of certain coupon stacking programs. This change will affect the pre-ordering of mass quantities of products and the use of mass cut coupons for all of our vendors for the purpose of coupon stacking. In addition, London Drugs has been advised by SC Johnson Company, that no SC Johnson coupon can be combined or stacked with any other coupon, regardless of the wording on the back of their coupons. Unfortunately, both of these areas are impacted due to increasing abuse which cannot be supported, and negatively affects all customers.

Pre-Ordering of Merchandise

Effective immediately, with those products where coupon stacking is permitted, London Drugs stores will only sell shelf quantities of product for the purposes of coupon stacking. As is a longstanding policy, we have always reserved the right to limit quantities and this will be enforced.

We have had increasing pressure from an ever widening number of coupon stackers to pre-order large quantities of products expressly for the purpose of coupon stacking. The requests are not modest: increasingly these order are for cases and half pallet or pallet quantities of merchandise. On top of this, it has been reported that increasingly these large quantities are used for resale, and not for personal consumption.

The manufacturers and London Drugs cannot support this excessive ordering of large quantities, as this is not what coupons were ever intended to provide for customers, and jeopardizes London Drugs ability to get reimbursed for coupons, causing potentially large financial losses for both London Drugs and its suppliers.

SC Johnson Company coupons

London Drugs has been advised by SC Johnson Company, that no SC Johnson coupon can be combined or stacked with any other coupon, regardless of the wording on the back of their coupons. London Drugs attempted to work with the legal counsel representing SC Johnson to alter their wording on their coupons as many other companies have done. Unfortunately, they have made a unilateral decision that because the abuse of coupon stacking has become too widespread on their products, they will not continue to reimburse London Drugs for any coupon they deemed was stacked.

London Drugs is very sorry that these practices have had to change. As one of the very few retailers that have allowed and supported coupon stacking, we’ve worked hard with coupon stacking forums and organizations to make policies clear, and prevent abuse. Despite this approach, the widening abuse has caused these changes in approach. It’s frustrating for London Drugs and the coupon customers who have worked responsibly to maintain the practice to date.

10 Responses to “Coupon Policy Changes”

  1. joybellswj Says:

    Once again, I say GOOD FOR YOU!!! Absolutely no one needs to be preordering more then is offered on the shelf anyway. And even taking all the products off the shelf should be frowned upon. Thanks again LD for even allowing stacking in the first place! I for one back what you are doing in limiting quantities and eliminating pre ordering.

    Thanks!
    Joy H.

  2. tinkan Says:

    BRAVO!! I think LD is definitely doing the right thing :)

    Anne L.

  3. toplissprincess Says:

    I see & respect these changes – this is store wide in conjunction with the other coupon policy that was posted on here? These are the ONLY two documents?

  4. Andrea Amy Says:

    Its disappointing that people had to abuse this and ruin it for those of us who only stacked for what we needed at the time (I never stocked up on anything more than what I needed, a couple bottles of shampoo or a couple bags of diapers). Its sad that the greed of some has ruined this for everyone.

  5. Beginner Blogging Couponer Says:

    People are reselling? That is just so greedy! Then there are the rest of us respectful coupon stackers who use it to make ends meet and we get shafted!! Oh this just burns me up! Why can't people be respectful and moderate!!

  6. Carol A-C Says:

    i am saddened that london drugs has to change their generousity because of people who use couponing to thieve, personally i am on disability and couponing has saved my life, I totally respect ld decision though!Thanks for all you have done.

  7. ub3r st4r Says:

    Now all the people that go into LD to just get a few things can rejoice that now they wont have to wait for the lady in front of them to have every single coupon scanned! NO MORE WAITING! :D

  8. 2cute2btrue Says:

    I find the limit of 2 on some stackable items dissapointing as who goes to the store and only buys 2 cans of cat food ? Plus you are only allowed to go there 1x a day if you are using coupons???

    I am saddened by the people who took advantage of LD where they had to put these policies in place….I pretty much do not shop there any more…I think 1x in 5-6 months…

  9. Canadian Daily Deals.com Says:

    Don't be mad at London Drugs, it was SC Johnson that asked to implement this new rule.

    However, I do understand that the store needs to adapt to changes in couponing, they are a business after all and need to supply the demand. Being in Ontario I can only imagine the stacking that was going on in Western Canada.

  10. Icey Says:

    I understand the new ruling because of the greed of others, It is harder for the honest couponers out there just trying to make their limited incomes stretch a little farther. I use a coupon for almost everything I buy and have for thirty years. The companies put them out there to be used. And if it helps me live a better quality of life b/c I can afford more food. That in itself is a blessing.

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